Frequently Asked Questions
How do I achieve a perfect at-home manicure?
After filing and smoothing out the nails, apply a layer of one of our nourishing, protective base coats. Then, carefully apply two coats to each finger of the nail lacquer color of your choice. Lastly, finish off the manicure with one of our top coats to ensure the color is locked in and the manicure is long-lasting.
How long does it take for the polish to dry?
Once you’ve given yourself manicure or pedicure, allow 15 minutes of dry time for the best results.
How long do Nailtopia’s polishes last?
Each bottle lasts two years once it’s been opened.
What is the best way to store and preserve my Nailtopia lacquers?
Your polishes will stay at peak freshness when you store them in a cool, shaded place or refrigerator.
What does Nailtopia offer aside from polishes?
We offer durable and nourishing top and base coats as well as superfood-enriched cuticle and nail treatments; these are made with oranges, raspberries, blueberries, and spinach and can be mixed and matched to meet your nail health needs. We also have an avocado-oil enriched polish remover, so you can have the full nail salon experience at home!
Is Nailtopia vegan and cruelty-free?
Yes! Aside from being 100% vegan and Leaping-Bunny and PETA approved, we also use bio-sourced ingredients and clean manufacturing methods to ensure we’re reducing our environmental footprint.
Does Nailtopia use any harmful ingredients in their formulas?
Nope! We make an effort to ensure our products are completely non-toxic and all-free because we care about what goes into our formulas and what goes onto our customers’ nails.
How do Nailtopia’s polishes differ from others?
Our eco-friendly formulas are further set apart from other brands by being chip-free and long-wearing. Our products are also 85% bio-sourced, whereas other nail brands are typically only 10% bio-sourced.
How do I sign up for Nailtopia’s newsletter?
Signing up for our Email list is the best way to keep up-to-date on product launches and upcoming sales. Join the Nailtopia family, today.
Where can I find Nailtopia on social media?
How do I get involved in Nailtopia’s influencer program?
We are always eager to join forces with social media influencers whose content aligns with our mission. If you love Nailtopia products and think you’d make a great brand ambassador, Email us your social links, a breakdown of your typical content, and why you believe you’d make a great Nailtopia partner.
Where can I buy Nailtopia products?
How do I reach customer services?
We always strive to ensure our customers have an optimal shopping experience and receive our quality products in pristine condition. If you are having any difficulties or would like to inquire about an order, please contact us via Email so that we can get to the bottom of any issue you may be having and correct it.
Why won’t my coupon work?
If you are experiencing any issues with a coupon or Email promotion, please reach out to our customer service team. One of our representatives will be happy to assist you.
What are your payment policies?
We accept credit card and Paypal payments.
How do I edit or cancel an order?
Unfortunately, you may not edit or cancel an order once it is processed and the payment is sent through. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.
What is your shipping policy?
Standard U.S shipping carrier rates apply, which includes a fee of $5.99. Delivery typically takes five to seven business days after your purchase is placed.
What Is Your Return & Refund Policy?
We prioritize quality and our customers. So, if you’re unsatisfied with your purchase, we are here to help.
If you wish to return a product purchased from Nailtopia, you may do so within 30 days of its purchase. This date can be found on the receipt you received via Email. Please note, purchases are only eligible for return if the product is unused and in the condition you received it.
Upon receiving your return, it will be inspected, and you will be immediately notified on its status. Once your return is approved, you will receive a refund directly to your original payment method.
If you have additional questions or need further assistance, please Email us at firstname.lastname@example.org. One of our customer service representatives will gladly assist you.
I don’t’ have a Paypal account. Where else I purchase Nailtopia products?
Nailtopia is proud to be stocked in ULTA for in-person shoppers. Please note, that we do not accept online returns for in-store purchases.
What is your process for lost or damaged shipments?
Our goal is to ensure our products reach you in perfect condition. If for any reason, your package has arrived in an unsatisfactory state, please contact our customer service team so we can correct the issue. One of our representatives will be more than happy to speak with and assist you.